The lobby was chaos. I went up to a long table full of phones and people and asked what they needed. The people at the table looked majorly overwhelmed. The lady asked what languages I spoke, and I told her a little Spanish, fairly good American Sign Language and English. She said sit here and answer phones.
And that was just a start. Read the rest of his email and you'll see why Bob Stenehjem is a man whose heart is made of gold. He just want to help like everybody else. Who wouldn't?